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Terms That Cover How We Operate Together

Before you deposit via JazzCash, Easypaisa, or Raast and start exploring the lobby, these terms set out exactly what you agree to when you create and use a coldbet account.

Account EligibilityPayment TermsAccount Wallet RulesAccess by Eligible RegionOur Right to Amend
coldbet Terms That Cover How We Operate Together
REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, wallet, or a transaction, our support team handles queries directly. You can reach us through the channels below — have your registered mobile number and payment method ready so we can verify your account quickly.

Team online

Live Chat

Start a chat from inside your account dashboard. Our team will ask for your registered number and last transaction method to verify you before making any account changes.

Email Support

Send your query to our support address listed in your account settings. Include your username and the payment rail used — JazzCash, Easypaisa, or Raast — for faster resolution.

Help Centre

Our Help Centre covers the most common terms questions: account suspension, wallet verification, withdrawal holds, and eligibility checks. Check there first for a quick answer.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

We hold your account data securely and only use it to operate your coldbet account, process payments, and comply with our legal obligations. We do not sell your data to third parties. Cookies on our platform track session state and payment flow — you can manage cookie preferences through your browser, though disabling them may affect how your account loads. If you want to request a copy of your data or ask us to close your account, contact our support team directly with your registered details.

Data Retention

We keep account records for as long as your account is active and for a reasonable period after closure to meet any regulatory obligations. Inactive accounts may be flagged after extended dormancy.

Cookie Use

Session cookies keep you logged in and protect your wallet flow when you deposit via JazzCash, Easypaisa, or Raast. Analytics cookies help us fix page errors. You can opt out of non-essential cookies at any time.

Account Security

Your account is secured with a password and OTP verification tied to your registered mobile number. We will never ask for your PIN or full password over chat or email — report any such request immediately.

Data Requests

To access, correct, or delete your personal data, contact support with your account username and the mobile number on record. We aim to respond within a reasonable timeframe once identity is confirmed.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — particularly around payments, eligibility, and account access.

You can open an account if you are of legal age in your jurisdiction and access the platform from a region where local law permits it. We verify eligibility before processing withdrawals.

Raise the dispute through our live chat or email support first. Have your transaction reference and the mobile wallet number you used ready. We review payment logs before escalating any claim.

Yes. We post any updates on this page with the revised date noted. Continuing to use your account after a change is posted means you accept the updated terms. You can close your account if you disagree.

We may request identity or wallet confirmation — particularly for first withdrawals or if the receiving Raast or Easypaisa number differs from your registered account details. This protects your balance from unauthorised transfers.

Suspension means your account is temporarily locked and deposits or withdrawals are paused. Common reasons include multiple accounts or unverified identity. Contact support to understand the reason and next steps.

Send a request through email support with your username and registered mobile number. We will confirm your identity and process the request within a reasonable period under our data retention policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.